1. Information We Collect
We collect and process several types of information to ensure we provide you with the best possible experience:
- Personal Information: Includes your name, email address, phone number, postal address, passport details, and emergency contact information.
- Travel Information: Details of your planned trip, such as destination preferences, dates, group size, fitness level, and any dietary or medical requirements you share.
- Payment Information: We may collect payment details to process transactions, including credit card information and billing addresses. However, for online payments, we rely on secure third-party payment processors.
- Device and Usage Information: Information about your device, IP address, and usage of our website may be collected to enhance user experience and for analytical purposes.
2. How We Use Your Information
We use your information to:
- Provide Services: To process bookings, create itineraries, secure permits, and arrange accommodations, transport, and other logistical aspects of your trip.
- Communication: To send booking confirmations, travel documents, trip reminders, and updates related to your tour or trek.
- Personalize Experiences: Customize itineraries, accommodations, and other services to match your preferences and requirements.
- Payment Processing: Facilitate secure transactions and manage refunds if applicable.
- Legal Compliance: Meet regulatory requirements, such as safety protocols and reporting.
- Marketing and Promotions: With your consent, we may send you newsletters, offers, or information on new destinations and services.
3. How We Share Your Information
Your information may be shared with third parties under the following circumstances:
- Service Providers: We may share relevant information with guides, accommodation providers, transportation companies, and other partners to facilitate your travel experience.
- Third-Party Vendors: Payment processors, email providers, and other vendors who assist in service delivery. All third parties have a duty to keep your information secure.
- Legal Obligations: If required by law, we may share information with governmental authorities, regulatory bodies, or law enforcement agencies.
- Business Transactions: If there is a merger, acquisition, or sale, your information may be transferred as part of the business assets.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. Our website uses secure servers, SSL encryption, and stringent access controls. However, while we strive to protect your data, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information only as long as necessary for our business purposes and to comply with legal requirements. Typically, we will retain your information for the duration of your tour or trek, plus an additional period as mandated by applicable laws.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request access to your personal data and obtain information about how it is being used.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data when it is no longer necessary for our purposes.
- Objection: Object to certain data processing practices, such as marketing communications.
- Data Portability: Request a copy of your personal data in a structured format.
To exercise any of these rights, please contact us at [contact email].
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and assist with marketing efforts. You may disable cookies in your browser settings, but doing so may limit your access to certain website features.
8. International Data Transfers
As we operate globally, your information may be transferred to, stored in, or processed in countries other than your home country. We ensure that any cross-border data transfers comply with applicable privacy laws and maintain adequate data protection standards.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us to address the matter.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. The revised policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
1. Information We Collect
We collect and process several types of information to ensure we provide you with the best possible experience:
- Personal Information: Includes your name, email address, phone number, postal address, passport details, and emergency contact information.
- Travel Information: Details of your planned trip, such as destination preferences, dates, group size, fitness level, and any dietary or medical requirements you share.
- Payment Information: We may collect payment details to process transactions, including credit card information and billing addresses. However, for online payments, we rely on secure third-party payment processors.
- Device and Usage Information: Information about your device, IP address, and usage of our website may be collected to enhance user experience and for analytical purposes.
2. How We Use Your Information
We use your information to:
- Provide Services: To process bookings, create itineraries, secure permits, and arrange accommodations, transport, and other logistical aspects of your trip.
- Communication: To send booking confirmations, travel documents, trip reminders, and updates related to your tour or trek.
- Personalize Experiences: Customize itineraries, accommodations, and other services to match your preferences and requirements.
- Payment Processing: Facilitate secure transactions and manage refunds if applicable.
- Legal Compliance: Meet regulatory requirements, such as safety protocols and reporting.
- Marketing and Promotions: With your consent, we may send you newsletters, offers, or information on new destinations and services.
3. How We Share Your Information
Your information may be shared with third parties under the following circumstances:
- Service Providers: We may share relevant information with guides, accommodation providers, transportation companies, and other partners to facilitate your travel experience.
- Third-Party Vendors: Payment processors, email providers, and other vendors who assist in service delivery. All third parties have a duty to keep your information secure.
- Legal Obligations: If required by law, we may share information with governmental authorities, regulatory bodies, or law enforcement agencies.
- Business Transactions: If there is a merger, acquisition, or sale, your information may be transferred as part of the business assets.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. Our website uses secure servers, SSL encryption, and stringent access controls. However, while we strive to protect your data, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information only as long as necessary for our business purposes and to comply with legal requirements. Typically, we will retain your information for the duration of your tour or trek, plus an additional period as mandated by applicable laws.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request access to your personal data and obtain information about how it is being used.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data when it is no longer necessary for our purposes.
- Objection: Object to certain data processing practices, such as marketing communications.
- Data Portability: Request a copy of your personal data in a structured format.
To exercise any of these rights, please contact us at [contact email].
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and assist with marketing efforts. You may disable cookies in your browser settings, but doing so may limit your access to certain website features.
8. International Data Transfers
As we operate globally, your information may be transferred to, stored in, or processed in countries other than your home country. We ensure that any cross-border data transfers comply with applicable privacy laws and maintain adequate data protection standards.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us to address the matter.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. The revised policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact us
